An AI voice receptionist that answers every call, recognises your patients, and handles bookings 24/7 — integrating directly with Cliniko. Built to back up your team, not replace them.
Call-related pain points that cost Australian physio clinics thousands of dollars a year — solved by an agent built to work alongside your team, not replace them.
Too small to justify a full-time hire, but every missed call is a lost booking. The agent covers reception from day one — no hire required to sound professional.
One person can't answer three lines while checking in a patient. The agent takes the overflow so your team can focus on the person standing in front of them.
Patients call at 7 pm, on weekends, during treatment sessions. Every unanswered call is a booking that goes to the clinic down the road.
That's 8–12 patients to contact, reschedule, and confirm — all before 9 am. Without a plan, half of them won't hear back until it's too late.
Missed appointments with no re-booking are pure lost revenue. Following up manually is time-consuming and awkward.
Built for physiotherapy clinics specifically. Not a generic booking bot — every feature maps to how your clinic actually works.
Caller's number is matched to their Cliniko record in under a second. The agent greets them by name and knows their history — no "please hold while I look that up".
Books, reschedules, and cancels through a natural voice conversation at any hour. Every Cliniko practitioner's schedule is available in real time.
The appointment slot is locked the moment a patient expresses interest — released only if the call drops or they decline. No double-bookings mid-conversation.
Parents can book for their children from the same number. Minor patients are handled correctly — guardian consent flows built in.
Every completed booking triggers an automatic SMS to the patient — appointment details, practitioner name, and clinic address, instantly.
If a patient asks to speak with someone during business hours, the agent transfers them to the clinic phone immediately — no menus, no hold music.
When a slot opens, the agent automatically calls the next patient on the waitlist and offers the spot. Cancelled slots fill themselves.
When a patient who no-showed calls back, the agent gently acknowledges it and makes rebooking easy — recovering revenue that would otherwise be lost.
The agent knows your entire team's availability and helps patients find the right practitioner — balancing workload across your clinic automatically.
Choose the agent's name, voice, and greeting style. Add your clinic's FAQs and policies so it answers questions the way your team would.
The agent verifies identity before sharing any personal information — just like your staff would. Patient data stays protected on every call.
Sign up, connect Cliniko, and pick your phone number — no technical setup or developer work required. Most clinics are live within the hour.
General questions are answered from a knowledge base you supply yourself. Anything it can't answer gets emailed straight to your clinic with the full call transcript — nothing falls through the cracks.
Understands appointment types (initial assessment, 30/45/60-minute sessions), treatment plans, and NDIS, Medicare, DVA, and private health insurance basics — not a chatbot bolted onto a generic scheduler.
These aren't marketing claims. They're implemented features that exist because we've seen what goes wrong in real clinics.
After every call, the system compares what the agent told the patient against the actual Cliniko record. If the date is wrong, the booking didn't save, or the practitioner doesn't match — it auto-corrects and if needed calls the patient back to re-negotiate a new slot.
The therapist calls the agent to report they're unavailable. The agent identifies every affected appointment for the period wanted, then calls each patient in sequence, and offers to reschedule their appointments.
No hidden fees. No chance to over run costs. You pay per service / seat on subscription and pay as you go on per call cost. If funds run out, calls are forwarded to clinic number, so no call is ever lost.
From first ring to confirmed booking — fully automated. Here's what happens on every call.
You forward your existing number to the AI Booking number. Patients dial the same number they always have — nothing changes for them.
Phone number matched to Cliniko in under a second. The agent greets them by name, checks availability across all practitioners, and handles the booking in natural conversation.
After each call is completed, the booking is verified in a continuous loop until all factors report as PASS. If any discrepancies are found (due to potential AI hallucinations), the call is corrected.
Situations that happen every week in physio clinics. Here's the before and after.
Patient calls at 8:45 pm. Rings out. They book with a competitor's online portal instead.
Agent answers in 2 rings, recognises the patient, and confirms a Tuesday 9 am slot — SMS sent by 8:46 pm.
Receptionist juggling three phone calls while checking in a patient. One call goes to voicemail. Another hangs up. Stress levels high.
All calls answered instantly. Receptionist focuses on the patient in front of them — no stress, no missed opportunities.
Receptionist spends 90 minutes calling 10 patients, playing phone tag, manually updating Cliniko.
Therapist calls the sick-day line at 7 am. All 10 patients contacted and rescheduled by 7:40 am. Therapist gets SMS summary.
Patient cancels Thursday 2 pm. Slot sits empty. $95 lost.
Waitlist patient called automatically, slot offered and accepted within minutes. Thursday 2 pm filled.
Bricklayer with back pain calls at 6:30 pm after work. Gets voicemail. Forgets to call back. Takes painkillers instead — the problem gets worse.
Calls at 6:30 pm, agent answers instantly, books 7 am tomorrow before work starts. Confirmation text sent — problem addressed early.
One plan. No setup fees. Cancel anytime. 14-day free trial.
Includes 2 seats · +$49/mo per extra seat · $0.30 per call
Try ProxiBlue Booking Agent free for 14 days. No credit card required. Live within the hour.
Have a specific question about how the agent would work in your clinic, or need a hand before starting your trial? Reach out — we'll answer any questions, no sales pitch.