AI voice reception for Australian clinics running on Cliniko
Your clinic never misses another call.
An AI voice receptionist that answers every call, recognises your patients, and handles bookings 24/7 — integrating directly with Cliniko. Built to back up your team, not replace them.
Two unedited recordings from the test clinic line — the agent taking a new booking and rescheduling a returning patient, start to finish, with no human on the line.
Booking a new appointment
1:22
A caller asks for a Friday afternoon appointment. The agent takes their name, checks live Cliniko availability, offers the open afternoon slots, and — when the caller asks for three o'clock — books it, confirming the practitioner and time before the call ends.
Booked into ClinikoFri 14 Aug · 3:00 PMwith Bodie
Recognised patient reschedules
1:18
The agent recognises the caller from their number the moment it answers — greeting them by name and already aware of their upcoming Friday 3 PM appointment. They ask to move it to the next day; three o'clock is taken, so the agent offers the nearest slot and moves the booking once they agree.
Recognised by caller IDMoved to 2:00 PM next daywith Bodie
Unedited recordings from the ProxiBlue test clinic. A full walk-through of how each call flows through the system is coming soon.
Sound familiar?
The problems every clinic owner knows
Call-related pain points that cost Australian clinics thousands of dollars a year — solved by an agent built to work alongside your team, not replace them.
Can't afford a receptionist yet?
Too small to justify a full-time hire, but every missed call is a lost booking. The agent covers reception from day one — no hire required to sound professional.
Receptionist drowning in calls?
One person can't answer three lines while checking in a patient. The agent takes the overflow so your team can focus on the person standing in front of them.
Missing calls after hours?
Patients call at 7 pm, on weekends, during treatment sessions. Every unanswered call is a booking that goes to the clinic down the road.
Therapist called in sick?
That's 8–12 patients to contact, reschedule, and confirm — all before 9 am. Without a plan, half of them won't hear back until it's too late.
No-shows draining revenue?
Missed appointments with no re-booking are pure lost revenue. Following up manually is time-consuming and awkward.
Features
Everything your front desk juggles — handled alongside them
Built for Cliniko-run clinics specifically. Not a generic booking bot — every feature maps to how your clinic actually works.
15clinic-ready capabilities
01
Instant patient recognition
Caller's number is matched to their Cliniko record in under a second. The agent greets them by name and knows their history — no "please hold while I look that up".
02
24/7 appointment booking
Books, reschedules, and cancels through a natural voice conversation at any hour. Every Cliniko practitioner's schedule is available in real time.
03
Slot hold during calls
The appointment slot is locked the moment a patient expresses interest — released only if the call drops or they decline. No double-bookings mid-conversation.
04
Family account management
Parents can book for their children from the same number. Minor patients are handled correctly — guardian consent flows built in.
05
SMS confirmations
Every completed booking triggers an automatic SMS to the patient — appointment details, practitioner name, and clinic address, instantly.
06
Live call transfer
If a patient asks to speak with someone during business hours, the agent transfers them to the clinic phone immediately — no menus, no hold music.
07
Cancellation waitlist
When a slot opens, the agent automatically calls the next patient on the waitlist and offers the spot. Cancelled slots fill themselves.
08
Missed appointment recovery
When a patient who no-showed calls back, the agent gently acknowledges it and makes rebooking easy — recovering revenue that would otherwise be lost.
09
Multi-practitioner scheduling
The agent knows your entire team's availability and helps patients find the right practitioner — balancing workload across your clinic automatically.
10
Customisable AI personality
Choose the agent's name, voice, and greeting style. Add your clinic's FAQs and policies so it answers questions the way your team would.
11
Privacy-first verification
The agent verifies identity before sharing any personal information — just like your staff would. Patient data stays protected on every call.
12
Isolated per clinic
Every clinic runs on its own dedicated services and server — no shared infrastructure between clients. Your data and call processing never mix with another clinic's.
13
Self-service onboarding
Sign up, connect Cliniko, and pick your phone number — no technical setup or developer work required. Most clinics are live within the hour.
14
Handles non-booking calls too
General questions are answered from a knowledge base you supply yourself. Anything it can't answer gets emailed straight to your clinic with the full call transcript — nothing falls through the cracks.
15
Built for Cliniko clinics, not generic business
Understands appointment types (initial assessment, 30/45/60-minute sessions), treatment plans, and NDIS, Medicare, DVA, and private health insurance basics — not a chatbot bolted onto a generic scheduler.
Why ProxiBlue
Things no other booking AI offers
These aren't marketing claims. They're implemented features that exist because we've seen what goes wrong in real clinics.
Unique in market
Self-correcting AI
After every call, the system compares what the agent told the patient against the actual Cliniko record. If the date is wrong, the booking didn't save, or the practitioner doesn't match — it auto-corrects and if needed calls the patient back to re-negotiate a new slot.
Every correction is logged in Cliniko with a forensic note so your team always knows what happened and why.
Unique in market
Therapist sick-day manager
The therapist calls the agent to report they're unavailable. The agent identifies every affected appointment for the period wanted, then calls each patient in sequence, and offers to reschedule their appointments.
8 patients rescheduled. Frees your team from the phones. Done before the clinic opens.
Transparent pricing
No hidden fees, ever
No hidden fees. No chance to over run costs. You pay per service / seat on subscription and pay as you go on per call cost. If funds run out, calls are forwarded to clinic number, so no call is ever lost.
From first ring to confirmed booking — fully automated. Here's what happens on every call.
1
Patient calls your clinic number
You forward your existing number to the AI Booking number. Patients dial the same number they always have — nothing changes for them.
2
Agent recognises them and helps
Phone number matched to Cliniko in under a second. The agent greets them by name, checks availability across all practitioners, and handles the booking in natural conversation.
3
Booking confirmed and verified
After each call is completed, the booking is verified in a continuous loop until all factors report as PASS. If any discrepancies are found (due to potential AI hallucinations), the call is corrected.
Real-world scenarios
What changes on Monday morning
Situations that happen every week in clinics. Here's the before and after.
After-hours booking
Before
Patient calls at 8:45 pm. Rings out. They book with a competitor's online portal instead.
After
Agent answers in 2 rings, recognises the patient, and confirms a Tuesday 9 am slot — SMS sent by 8:46 pm.
Lunch rush
Before
Receptionist juggling three phone calls while checking in a patient. One call goes to voicemail. Another hangs up. Stress levels high.
After
All calls answered instantly. Receptionist focuses on the patient in front of them — no stress, no missed opportunities.
The agent doesn't pretend to be human — it introduces itself by the name you choose (e.g. "Hi, this is Mia from City Clinic") and most patients quickly understand they're speaking to an automated assistant. Patient feedback is overwhelmingly positive: they'd rather speak naturally than navigate a phone menu. You can also configure the greeting to be explicit about it being an AI, which many clinics prefer for transparency.
This is exactly what the self-correcting AI was built for. After every call, the system cross-checks the transcript against Cliniko. If the booking didn't save, the date is wrong, or the practitioner doesn't match — the system auto-corrects it and, if needed, calls the patient back to re-negotiate a new slot. A forensic note is added to the Cliniko appointment record so your team can see exactly what happened. No competitor offers this safety net publicly.
Most clinics are live within the hour. When you sign up, a dedicated Australian phone number is provisioned automatically. You connect your Cliniko account via API key (takes 2 minutes), choose your agent name and greeting style, and you're done. There's no developer work required on your end.
Yes. You can either use the dedicated number we provision (easiest — point your existing number there via call forwarding) or port your existing number to our platform. Either way, patients keep dialling the same number they always have. During business hours you can configure it to forward to your front desk if calls are coming in; after hours the agent handles everything.
There are no credit bundles to run out of — calls are billed pay-as-you-go at $0.30 each alongside your subscription. If your account funds genuinely run dry mid-cycle, calls forward straight to your clinic phone — patients never hit a dead end or a disconnected line.
Yes. ProxiBlue Booking Agent runs on infrastructure in the Sydney AWS region. Patient identifying information (names, phone numbers, appointment details) is processed and stored in Australia. We do not route sensitive data through overseas servers. We're happy to provide our data handling documentation on request.
Ready to stop missing calls?
Try ProxiBlue Booking Agent free for 14 days. No credit card required. Live within the hour.
No credit card. No setup fee. Cancel anytime.
Contact
Talk to a real person first
Have a specific question about how the agent would work in your clinic, or need a hand before starting your trial? Reach out — we'll answer any questions, no sales pitch.
